Privacy Policy
Last updated: 04 November 2026.
Identity and role of the data controller
globalmux acts as the data controller for the personal data processed through this website. We are responsible for deciding how and why your personal data is collected and used in connection with our audiovisual production courses and related resources.
Scope of this notice
This privacy notice applies to all visitors to our website who are located in the United Kingdom. It explains how we handle personal data collected when you browse our site, submit enquiries via the contact form, register for courses, or otherwise interact with our services. It does not cover processing carried out by third parties whose websites we may link to.
Categories of personal data and sources
We collect personal data directly from you when you complete forms or correspond with us. This includes identification details such as your name, contact information including email address and telephone number, and any additional information you provide in messages. We may also receive technical data such as your IP address, browser type, and device information automatically through cookies and server logs. No data is obtained from third-party sources without your knowledge.
Purpose-by-purpose explanation of processing and legal basis
We process your data to respond to enquiries submitted through the contact form on the basis of our legitimate interest in providing customer service. Course registration data is processed to fulfil contracts with participants or to take steps prior to entering a contract. Technical data supports website functionality and security under our legitimate interest in maintaining a reliable online service. Marketing communications are sent only with your consent, which you may withdraw at any time.
Whether providing data is required
Providing personal data through the contact form or course registration is voluntary. However, certain fields are necessary to enable us to respond to your enquiry or complete your registration. If you do not supply required information we may be unable to provide the requested service or course access.
Cookies and similar technologies
We use cookies and similar technologies to ensure the website operates correctly, to remember your preferences, and to gather anonymous usage statistics. Full details of the cookies deployed, their purposes, and how to manage them are set out in our separate Cookie Policy, which is accessible from the site-wide cookie banner.
Processors, service-provider categories, recipients, and disclosures required by law
We engage trusted service providers such as hosting companies, email delivery platforms, and payment processors to support our operations. These processors act only on our documented instructions and are bound by data-processing agreements. We may disclose personal data where required by law, regulation, or legal process, including to regulatory authorities or law-enforcement bodies.
International transfers and the safeguards used
Some of our service providers are located outside the United Kingdom. Where personal data is transferred to countries without an adequacy decision, we rely on appropriate safeguards such as standard contractual clauses approved by the UK Government together with supplementary measures where necessary to protect your data.
Specific retention periods or criteria
Contact-form submissions are retained for twelve months after the last correspondence. Course participant records are kept for six years following course completion to meet contractual, tax, and legal obligations. Technical logs are retained for a maximum of twenty-four months. Data is deleted or anonymised once the retention period expires unless a longer period is required by law.
Security and data-minimisation practices
We apply appropriate technical and organisational measures, including encryption in transit, access controls, and regular security reviews, to protect personal data. We collect only the minimum information necessary for each stated purpose and do not retain data longer than needed.
Data-subject rights
Under UK data-protection law you have the right to access the personal data we hold about you, to request rectification or erasure, to restrict or object to processing, and to receive your data in a portable format. You may exercise these rights by contacting us using the details provided on our Contacts page.
Right to withdraw consent and object to direct marketing or profiling
Where processing is based on consent you may withdraw that consent at any time by using the unsubscribe link in any marketing email or by writing to us. You also have the right to object at any time to processing for direct marketing purposes or to any profiling we may undertake for marketing.
Right to complain to the competent supervisory authority
If you are dissatisfied with how we handle your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, at their website or by post to their office in Wilmslow.
Children or age restrictions
Our website and courses are intended for individuals aged eighteen years and over. We do not knowingly collect personal data from anyone under the age of eighteen. If we become aware that data has been collected from a child we will delete it promptly.
Automated decision-making and profiling
We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects for individuals. Any analysis of website usage is performed for internal improvement purposes only and does not result in automated decisions affecting users.
Policy changes and effective date
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. The date of the most recent revision appears at the top of this page. Continued use of the website after an update constitutes acceptance of the revised notice.